The Fun Factory indoor play centre in Rochford has attempted to calm parents’ fears by issuing a public notice in yesterday’s Echo News.
The notice has been released following an incident in which an eight-year-old girl slipped while on The Fun Factory’s climbing wall on Saturday, July 30.
As she tumbled, the strap on her helmet became caught on a hand grip, putting pressure on her neck and causing her to fall unconscious.
Mum Tracy Jarvis told the Echo that she feared that the incident could have killed her daughter Katie or left her with brain damage.
She said: “I just feel that parents need to be aware. I have had professional climbers contact me to say people should not wear helmets on these kind of walls for exactly this reason. It is not safe. Cats have a collar that releases them if it gets trapped – why can’t they have something like that?”
A spokesman for The Fun Factory, in Purdeys Way, insists it is “fully compliant” with all necessary safety regulations.
They told the Echo: “The Fun Factory is a family run business – and family and safety are at the heart of everything we do.
“The Health and Safety Executive was informed at the earliest possible opportunity and the principle environmental officer has already visited the site and reviewed our CCTV, processes and procedures – both the equipment we use and our first aid.
“We have an excellent safety record and we are fully compliant with all necessary regulations, with procedures in place that are over and above what is required.
“We take any incident that happens at the centre very seriously and we wish to reassure our clients that we will continue to be transparent about our safety procedures and will work with the authorities to ensure that we continue to provide a clean, safe and enjoyable environment for children.”
For more information, or to get in touch with the play centre’s operators, call 01702 549 602.